A surprising new statistic shows that nearly 50% of new software applications fail in small businesses.
Software upgrades may seem like a practical choice for your company, but if you don’t team up with the right partner, you’ll fail to meet goals. By understanding the differences between a good and bad software company, you can select the best choice for your business. Continue reading to learn which factors are the most important when you choose a software partner!
Discuss Software Needs
One of the first places to start when you want to choose a software partner is with your management team.
It helps to organize a meeting between the heads of each department and management. You can use this meeting to identify what issues there are with the current software and future needs. Getting input from various departments will help ensure you select the best platform.
Have someone in your meeting take notes on what features are a priority when comparing options for software partners. Don’t forget to consider the size of your company since it can impact your timeline and goals.
The more detailed notes you can take now, the easier it’ll be to align your goals with the software company of your choice. Set high expectations from the start and you’ll be on track to meet your goals.
Identify Your Software Budget
Setting a budget will help when you’re ready to start comparing software costs.
You must work with your management team and accounting department to prevent going over budget. Although it may seem more affordable to hire a third party for software projects, some services are still expensive.
It helps to research average costs for software partners in your area. Use these numbers to set a realistic budget that won’t put you in debt. Most companies post their prices online, but if you can’t find them, don’t be afraid to make a call.
If you’re worried about exceeding your budget, be sure to review all software plans for your industry. Reducing certain features can lower costs and make services more affordable. Avoid going with the cheapest choice, as this could indicate poor quality of services.
Pay Attention to the Location
There are endless options for software partners if you don’t pay attention to their location.
The location of your software partner is important since they will need to do on-site visits. If you go with a company that’s across the country, you may get limited services and pay more. Look for a local company or at least one that’s within your state.
If you don’t see a need for on-site visits, you can choose a remote company. Make sure your company has compatible hours, especially if they are in another country.
Remote and long-distance teams will be more expensive. Depending on the company, you may be responsible for covering travel fees for software technicians.
Write Down Questions
Depending on who you talk to, you might get different answers to the same questions.
From the start of your research until you sign a contract, keep track of any questions you have. Encourage your team to do the same, especially if you do a trial period of services. Running a business will pull you in many directions, and with a written list of questions, you will always be prepared.
Should you have questions about field service software buildops or data collection, you should get an answer. If you aren’t satisfied with the answers from some companies, you can move on to the next ones.
The likelihood of software projects failing is significant in the US, but you don’t have to worry when you trust your partner. You’re hiring a software team to save time and energy in a department you aren’t familiar with. Take advantage of your resources and calls to learn more about how each company can help!
Contact References
Everyone knows that references and referrals from the company are a little biased, but they can still be helpful.
Calling or emailing these references can give you more info about the company. Each reference brings an opportunity to discover something unique about the company’s services. If your software partner doesn’t have any references, be cautious and make sure they have the knowledge and tech to handle your projects.
You can ask questions about their company size, types of projects, and happiness with the software company.
Be Wary of Red Flags
Following your instincts will help you make the final choice.
If you notice any red flags or feel that a software company isn’t being transparent, don’t be afraid to pass them up. There are plenty of software partners to consider, but you don’t have to settle.
Some of the most common red flags are when clients don’t feel heard or supported by the software team. You can get a good feel for this by comparing customer service through conversations. Never sign documents or let a company pressure you into joining a contract unless you are 100% sure of your decision.
Companies that try to pressure customers may not be looking out for your best interest. If your goals aren’t in alignment, you may also want to consider other options.
Choose a Software Partner You Trust
Each dollar counts in your business, and that’s why you need to feel confident when you choose a software partner.
With the right team by your side, you can save money and make better use of your technology. It’s unrealistic for owners to handle software issues on top of their other responsibilities. You can get help from some of the most experienced professionals in your area and industry.
